FAQ & Shipping

Ordering

How do I order your products?

Ordering via our website is fast and convenient—simply point, click and purchase. You will be asked to create an account with Epigram Books, but you can also make a purchase without an account.

I have a special request for my order. How do I get in touch with you?

You can submit your requests via the enquiry form on our contact page. We are usually able to respond via email within 2 working days.

What currency are the listed prices based on?

All listed prices are in SGD (Singapore Dollars).

What payment modes do you accept?

We accept debit, credit or PayPal payment for local and international orders.

How do I know if you carry a specific book?

You can do a quick search in the search bar at the top of our website using either the book title or name of author. If the book turns up in your search results, congratulations! You've found the book! If the book does not show up, we most likely do not stock the book.

Why did my discount code not work?

Most of the time, it is because your order was made outside the promotion/sale period, or that the product is not eligible for the discount. All discounts are applied before any payment is made.

Are there taxes on your goods?

All local purchases are subject to 9% Singapore Goods and Services Tax (GST). This tax is applied to the listed prices during checkout, so you can see a clear breakdown of what you're paying for.

If your shipping address is outside of Singapore, GST will not be applied to your order, in accordance with Singapore tax laws.

For customers in Singapore: all products listed on our website are priced before 9% GST, and the final price will only be reflected at checkout.

For customers in the UK: products sold follow the Delivered At Place (DAP) rules, also called delivered duty unpaid (DDU). This means Epigram Bookshop takes responsibility for shipping the product, and you'll be responsible for paying any import costs, such as VAT, duties, and clearing fees.

Shipping

How much do you charge for shipping and handling?

Shipping in Singapore is free if you spend a minimum of $60 (before GST). For international deliveries, shipping rates depend on the weight and destination of your order.

Shipping Type	Delivery Time	Weight	Price
Singapore
Standard Local (no tracking number provided)	7–10 business days	Up to 5kg 5–7kg 7–9kg 9kg and up	$4 $7 $9 $12
Free Standard Local (min. spend of $60)	7–10 business days	—	Free!
Malaysia	9–12 business days	—	Calculated at checkout, based on weight and location.
US	9–18 business days	—	Calculated at checkout, based on weight and location.
UK	12–21 business days	—	Calculated at checkout, based on weight and location. Products sold follow the Delivered At Place (DAP) rules.
Australia	12–21 business days	—	Calculated at checkout, based on weight and location.

Please note: any import duties and taxes charged once the parcel has reached the destination country must be paid by the recipient. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions regarding the charges, please contact your local customs.

Can I ship to an overseas address?

Of course! We ship to almost all major cities in the world. Any shipping fee will be calculated at checkout before payment is made.

How will my order be shipped?

We ship via a number of different carriers, but mostly via Singapore Post.

I have received a faulty item, how do I go about exchanging it?

Please refer to our refund and exchange policies.

Can I ship to multiple addresses?

Yes. From one check-out, you can send items to as many addresses as you want.

Can I pick up my order?

You can save on shipping by arranging a self-pickup at our showroom at 1008 Toa Payoh North #03-08 S318996 (open Mondays to Thursdays). All you have to do is select Local Pickup as your shipping option during checkout. Do note this option is only available to shoppers who have indicated a local address at checkout.

If you have further questions, drop an email to hello@epigram.sg.